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Compliments, Complaints & Feedback
It is really important for us to know what is working well, what isn’t and if there are any issues we need to be aware of. Please feel free to use the form below to leave a compliment, complaint or some general feedback.
Everything that is submitted is kept totally confidential and will only be seen by those who really need to know.
If you would like some support from people who can help and advocate with you, check out the below organisations.
MHAPs – Mental Health Advocacy and Peer Support
MHAPs – Mental Health Advocacy and Peer Support are able to help you with complaint processes.
Phone: (03) 365 9479
Text: 022 370 8055
Email: reception@mhaps.org.nz
Address: 357 Madras Street, Christchurch (beside the Heart Foundation)
Health and Disability Advocates
These advocates work for the Health and Disability Commission. They can help you with making a complaint to us, or to another agency. Their help is free.
Phone 03 377 7501
Complaining to the Health and Disability Commission
If you’re not happy with how we respond to your complaint, you can complain to the Health and Disability Commission. Their job is to support people who are receiving health and disability services, and to resolve complaints. You need to use our complaints process first before contacting them.
Privacy Commission
If you feel we have breached your privacy and you’re not happy with how we have responded, you can complain to the Privacy Commission. You need to use our complaints process first before contacting them.
Phone 0800 803 909 (Monday to Friday, 10:00am to 3:00pm)
Email enquiries@privacy.org.nz
You can complain online, or by writing to:
Office of the Privacy Commissioner
PO Box 10094
Wellington 6143